A direct line to your project

Support you can rely on.

Direct help for ongoing projects, websites, stores, themes and plugins – with one dedicated contact who knows your project.

  • No ticket system
  • One dedicated point of contact
  • GDPR-compliant processes
How to reach us

Direct support – no ticket system.

You talk directly to the person who knows your project. No call centre, no waiting loops.

01

Email support

For questions about plugins, themes and ongoing projects. We usually reply within one business day.

info@synervia.de →
02

Phone

For urgent matters and personal advice. Available Mon–Fri, 9 am to 5 pm.

01783 961133 →
03

Documentation

Online documentation for our plugins – installation, configuration, FAQ and changelogs.

Go to documentation →
Our standards

Security is standard with us – at no extra cost.

Four principles every client can rely on.

GDPR-compliant

All projects meet German and European data protection requirements.

SSL & encryption

Data is transmitted and stored encrypted – standard on every page.

Open source first

Full control over code and data – no vendor lock-in, transparently documented.

Dedicated contact

One fixed, direct contact who accompanies your project from start to finish.

DSGVO / GDPR Transparent fixed prices Shopware Extension Partner Made in Germany

More than help in individual cases?

With Synervia Care we look after stores and software on an ongoing basis – from updates and monitoring to further development, in three packages.

View Synervia Care
We're here for you

A question, a problem, a project?

Get in touch – we help quickly and without fuss.

Book a slot directly